- Shipping Info
Shipping fees are calculated using real time shipping calculations. These charges can be viewed by adding products to the shopping cart and clicking the Estimate Shipping & Tax button.
We generally ship via USPS with tracking and insurance on all packages. Transit times will vary depending on the shipping method chosen at checkout. Some items, such as those with DS at the end of their SKU) may ship via UPS or FedEx with an estimated transit time of 6-8 days. Transit times for Parcel Select is generally 7-10 days domestically and 7-21 days to Canada. Priority is generally 2-4 days domestically and 7-10 days to Canada, Express is generally 1-2 days domestically. Transit times do not include Sundays or holidays.
Although we try our best to estimate accurate shipping charges, oversized packages may require us to manually calculate and adjust shipping. If the actual shipping charges for a large, oversized package is greater than what was estimated during checkout, we will contact you prior to shipping your order. A $10 fee will be assessed if shipping via a customer's own shipping account/customs broker. Pickup charges will also be billed to your account. We will only ship via your shipping account if you are a government agency or have otherwise been pre-approved by us. No COD allowed.
Because we adapt nearly every item by hand when an order arrives, order processing time before the order ships is 6-8 business days (with 4 business days being the average) but this may be longer in certain circumstances (such as when a product's SKU ends in DS). Choosing Express shipping does not automatically expedite the order processing time. If expedited order processing is needed, please contact us and we will do our best to accommodate your request. If items are on back order, the entire order will be held until all items are available for shipment. If the customer chooses to have partial shipment made, additional shipping charges may be incurred to ship the remaining product(s) separately once they are available.
Orders that are marked as "returned to sender" for any reason (refused by customer, wrong shipping address provided by customer, No Mail Receptacle, etc.) might have return shipping charges imposed by the carrier. These are the responsibility of the customer and will not be paid by Adaptive Tech Solutions. There is also a 5% return package processing fee if the package needs to be re-shipped. If the package is not being shipped back out to the customer, there is a 15% restocking fee.
International orders: The only international country we ship to is Canada. Customers are responsible for all applicable duties, taxes and fees incurred to ship products. Canadian customers can calculate an estimate of duties and taxes here.