- Shipping Info
Please allow 4-6 business days following your order date for orders to process before they ship. Products with a SKU containing DS at the end may take up to 10 business days to process before they ship. Purchase Orders may also take additional time to process paperwork before the order ships. Choosing Express shipping does not automatically expedite the order processing time.
Shipping fees are calculated using real time shipping calculations. These charges can be viewed by adding products to the shopping cart and clicking the Estimate Shipping & Tax button.
We primarily ship USPS with tracking and insurance on all packages, but do offer FedEx Ground and FedEx Home Delivery. Some products, such as those with DS at the end of their SKU, ship directly from the supplier who may ship via a similar method that you have chosen, but it may not be the exact carrier selected during checkout.
Parcel Select: generally 7-10 days domestically and 7-21 days to Canada. Transit time is not guaranteed.
Priority Mail: generally 2-4 days domestically and 7-10 days to Canada. Transit time is not guaranteed.
Express Mail: generally 1-2 days domestically. Transit times do not include Sundays or holidays. Transit time is guaranteed.
Other domestic services (FedEx Ground, FedEx Home Delivery) may take up to 12 days in transit.
Oversized Packaged: Although we try our best to estimate accurate shipping charges, oversized packages may require us to manually calculate and adjust shipping. If the actual shipping charges for a large, oversized package is greater than what was estimated during checkout, we will contact you prior to shipping your order.
3rd Party Shipping: A $10 fee will be assessed if shipping via a customer's own shipping account/customs broker. Pickup charges will also be billed to your account. We will only ship via your shipping account if you are a government agency or have otherwise been pre-approved by us. No COD allowed.
Expedited Processing: If expedited order processing is needed, please contact us and we will do our best to accommodate your request.
Back Orders: If items are on back order, the entire order will be held until all items are available for shipment. If the customer chooses to have partial shipment made, additional shipping charges may be incurred to ship the remaining product(s) separately once they are available.
Returned Packages: Orders that are marked as "returned to sender" for any reason (refused by customer, wrong shipping address provided by customer, No Mail Receptacle, etc.) might have return shipping charges imposed by the carrier. These are the responsibility of the customer and will not be paid by Adaptive Tech Solutions. There is also a 5% return package processing fee if the package needs to be re-shipped. If the package is not being shipped back out to the customer, there is a 15% restocking fee.
International Orders: The only international country we ship to is Canada. Customers are responsible for all applicable duties, taxes and fees incurred to ship products. Canadian customers can calculate an estimate of duties and taxes here.