Shipping Info
Shipping & Processing
Many of our products are personally adapted by hand. Because of this, processing takes time. Orders are processed in the order they are received.
- In-stock items: typically process in 4 business days (may be longer if high influx of orders)
- Drop-ship items (SKU ends in “DS”): may take up to 10 business days to ship
- PO orders: may take up to 14 business days to process
- Free ground shipping: on orders over $150 (basic ground service only- doesn't include insurance or other add-on shipping options)
Processing Times (Before Shipment)
Business days do not include weekends or holidays.
Day count begins day after order is placed into Processing status. If there are issues with PO paperwork, the order will stay in a Pending status until resolved.
Shipping Costs & Terms
Rates: Shipping charges are calculated in real time at checkout.
Terms: All shipments are FOB Warehouse, meaning ownership, risk of loss, and responsibility transfer to the customer once the order is tendered to the carrier.
Free Shipping
We offer free basic ground shipping on orders over $150.
- Inside delivery
- Signature confirmation
- Additional insurance coverage
Insurance Coverage
Important: Insurance is not automatically included in quotes or checkout totals.
- Insurance is optional.
- Add 2% of the product total for coverage.
- Insurance is required.
- A 2% insurance fee will be added.
Once the package is accepted by the carrier, we are not responsible for loss, theft, damage, delay, misdelivery, or errors occurring during transit or after delivery.
Optional Add-Ons
Inside Delivery + Signature Confirmation: $10 per shipment
This service is optional and must be selected at checkout or included on your written PO.
Transit Times
- Transit times do not include weekends or holidays.
- Carrier guarantees apply only when the carrier honors them.
- Carriers may suspend guarantees due to holidays, severe weather, natural disasters, or events beyond our control.
Shipping Adjustments
In rare circumstances, actual carrier charges may differ from checkout estimates (including oversized or dimensional-weight shipments). If this occurs, we will contact you for approval before shipment.
Backorders
- If any item in your order is backordered, the entire order will be held until all items are available.
- You may request cancellation or substitution of a backordered item to avoid delay.
Important Policies
Returned Packages
- Packages returned by the carrier for any reason are subject to a 15% restocking fee.
- Original shipping charges are non-refundable.
Address Accuracy
Customers are responsible for providing complete and accurate shipping addresses.
If a carrier applies an address correction fee (currently approximately $19.50 per package, subject to change), the customer is responsible for that fee and any re-shipment costs.
PayPal & Venmo Orders
For fraud prevention purposes, shipping addresses on PayPal or Venmo orders cannot be changed after purchase. No exceptions.
International Orders (Canada Only)
- We ship internationally only to Canada.
- Customers are responsible for all customs duties, taxes, brokerage fees, and import charges payable to the carrier.
- We are not responsible for customs delays, inspections, or seizures.
Customer Carrier Accounts
We are unable to ship using customer-provided carrier accounts.
Reporting Shortages or Damage
- Notify us within 10 business days of delivery.
- Retain all packaging materials.
- Provide clear photos of the product, packaging, and shipping carton.
Failure to notify us within 10 business days, retain packaging, or purchase shipping insurance may limit our ability to assist with a claim.
We reserve the right to update these policies at any time. The version posted on our website at the time of purchase applies to your order.
