We adapt nearly all of our products by hand, which takes some time. We ship out orders in the sequence in which they are received.
- In stock items generally take 4-6 business days to process before they ship.
- If you choose domestic Expedited 2/3 day shipping: we will try to process your order in 2 business days. Please note- this is an estimate, not a guarantee.
- If you choose Overnight shipping: we will try to process your order in 24 business hours.
- Products with a SKU ending in 'DS' may ship directly from the manufacturer and could take as long as 10 business days to ship. Expedited shipping may not be available for these products. Please contact us for more details.
- Purchase Orders can take up to 14 business days to process before they ship. (This time is usually shorter if the PO paperwork is not missing information when it is sent to us. If paperwork is incomplete, the PO may move to the end of the queue for re-processing.)
Shipping fees are calculated in real time. These charges can be viewed by adding products to the shopping cart and entering your shipping info for a shipping estimate. While we do our best to ensure shipping charges are accurate, on rare occasion there may be a discrepancy in the charges (sometimes seen if the product is bulky). In these instances, we will contact you with updated shipping rates. We do not ship using our customer's shipping account.
Transit Times Transit times do not include weekends or holidays. Transit times are guaranteed for Expedited service only. (Unless the carriers have waived their guarantee due to unusual circumstances such as pandemic or natural disasters.)
Oversized Packaged: Although we try our best to estimate accurate shipping charges, oversized packages may require us to manually calculate and adjust shipping. If the actual shipping charges for a large, oversized package is greater than what was estimated during checkout, we will contact you prior to shipping your order.
Expedited Processing: If expedited order processing is needed, please contact us and we will do our best to accommodate your request.
Back Orders: If items are on back order, the entire order will be held until all items are available for shipment. If the wait time is longer than anticipated, you may choose to cancel the backordered items so the remaining in stock items can go ahead and ship out to you.
Returned Packages: Orders that are marked as "returned to sender" for any reason (refused by customer, wrong shipping address provided by customer, no mail receptacle, business closed, etc.) might have return shipping charges imposed by the carrier. These charges, along with any other fees imposed by the carrier, are the responsibility of the customer and will not be paid by Adaptive Tech Solutions. There is a 15% return package fee, in addition to actual shipping charges, if the package needs to be re-shipped to the customer. If the package is not being shipped back out to the customer, there is a 15% restocking fee. Canadian customers who refuse packages will be responsible for any duties, taxes, brokerage fees, and other shipping fees imposed by the carrier both inbound and outbound.
Incorrect/Incomplete Address: If a shipping address is given to us that is incorrect (wrong address in general, missing apt or suite number, etc.), the carrier may impose an address correction fee. As of this writing, the fee is $19.50 per package, but is subject to change in the future. This fee, along with any fees to re-ship returned packages, will be the responsibility of the customer.
International Orders: The only international country we ship to is Canada. Customers are responsible for all applicable duties, taxes and fees incurred to ship products. Canadian customers can calculate an estimate of duties and taxes here. Orders that are seized or delayed by customs are the responsibility of the customer and not Adaptive Tech Solutions (ATS). ATS cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.
Third Party Brokers: While we do not coordinate with 3rd party brokers, you can include your broker's contact details in the shipping address. Please note that carriers generally do not coordinate with your broker just because it is written on the label. Usually there needs to be to a pre-arranged hand-off-to-broker stipulated on your shipping account.
Shortages/damages: Shortages or damages must be reported to us within 10 business days of delivery. In the case of product damages, retail all packing and shipping materials and contact us.