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Warranty

Have an item damaged during shipment? 

If an item is damaged during shipping, please Contact Us detailing the problem within 10 days of the order delivery. Retain the shipping box and packing until the issue is resolved. If we are not notified within 10 days and packaging is not retained, items damaged during shipping may not be reimbursable.

Have a switch adapted toy or device that's not working like you expected?

  • Most issues are due to bad batteries. Take out the batteries and wait 20 seconds before installing fresh batteries. We recommend Alkaline batteries. Rechargeable batteries are highly discouraged.  Dead batteries do not constitute a manufacturer's defect and are not covered under warranty. If an item is returned to us and the only issue is weak or dead batteries (i.e., there is no defect) the customer will be responsible for all shipping charges, including return shipping to send the device back to the customer. 

 

  • If there is an on/off switch, some toys will run on their own (without the switch being pressed) while in the ON position. To switch activate these toys, move the on/off switch to the OFF position. Also note that some on/off switches are disabled during the modification process. Please Contact Us if you need assistance.

 

  • Plug in a switch that you know is working (try the switch on another device or toy first) and then try to activate the toy or device. Many toys or devices will not work with AbleNet's Candy Corn switch or similar proximity switches. If you are trying to use a LittleMack or BigMack to act as the switch, please ensure you are recording a message on the device. Otherwise the toy will not play.

 

  • In many instances, the toy will not run unless a switch is plugged in and is being held down to activate it. 

 

 Toy or device still not quite working right?

Product Warranties
Unless the product page lists a different warranty:
• Switch-adapted toys: 90-day warranty for manufacturer defects (from the ship date).
• AbleNet products: 2-year warranty from the purchase date.
• All other products: 1-year warranty from the purchase date.
Products that have been abused (for example, dropped, cords pulled or mishandled), taken apart, or modified are not covered. We cannot cover damage to your own electronic devices (tablets, phones, computers, switches, etc.) even if used with our products.
What We Will Do
• Items confirmed as defective during the warranty period will be repaired or replaced at our discretion.
• If the product is no longer available, we will issue store credit.
• If we receive the defective product within 30 days of the original ship date, you may choose a refund instead.
After 30 days but still within the warranty period, available options are repair, replacement, or store credit.
For products returned from Canada, once we confirm the defect we will refund or credit the product price and the original shipping fees (if eligible).
Before You Send It Back
If your product is still under warranty but not working as expected:
  1. Contact us first with as much detail as possible so we can help you troubleshoot.
  2. If troubleshooting doesn’t solve the problem, request a Return Authorization (RA).
Account & Password Help
To request a Return Authorization online, log into your account:
• Use the email address from your original order as your username.
• Click “Forgot Password” if you need to reset your password.
Return Authorization & Deadlines
• You must contact us before the warranty period ends.
• After we issue a Return Authorization, we must receive the product within 14 days.
• If you contact us after the warranty period, we can still evaluate it as an out-of-warranty diagnostic ($20 fee).
– We will attempt to repair it, but the $20 fee is non-refundable whether or not we can fix it.
– You are responsible for all shipping costs on out-of-warranty diagnostics.
Shipping Your Return
• Prepay the return shipping. Once we verify the item is defective and if we receive it within 90 days of purchase, we will reimburse your shipping costs by refund or store credit.
• We reimburse only the lowest published carrier rate for an appropriately sized box.
– We do not cover extra services (signature confirmation, UPS packing, excess packing materials, or oversized boxes).
• For Canadian returns confirmed defective, we also refund or credit the original shipping fees.
If the Product is Found to Work Properly
• We will record a video of the working product and share a link with you.
• We will invoice you for the cost of shipping the product back.
• Dead batteries are not considered a defect.
• Manufacturers sometimes make minor styling changes that may not match the product photo; this is not considered a defect.
At our discretion, a $20 diagnostic fee may be charged for each item returned as “defective” but found to be in good working order (this applies to customers who repeatedly return functional items).