We adapt nearly all of our products by hand, which takes some time. We ship out orders in the sequence in which they are received. Regardless of the shipping method selected, orders can take up to 4-6 business days to process before they ship. Products with a SKU ending in DS may ship directly from the manufacturer and could take as long as 10 business days to ship. If you have selected Express shipping, we will try to process your order in 2 business days, but this is not guaranteed. If you have a situation that truly requires us to move your order in front of other customers, please contact us via the Contact Us link at the top of our website and explain the situation. We will do our best to accommodate.
Shipping fees are calculated in real time. These charges can be viewed by adding products to the shopping cart and entering your shipping info.
Some products, such as those with DS at the end of their SKU, may ship directly from the supplier.
Transit Times Transit times do not include weekends or holidays. Transit times are guaranteed for Expedited service only. (Unless the carriers have waived their guarantee due to unusual circumstances such as pandemic or natural disasters.)
Oversized Packaged: Although we try our best to estimate accurate shipping charges, oversized packages may require us to manually calculate and adjust shipping. If the actual shipping charges for a large, oversized package is greater than what was estimated during checkout, we will contact you prior to shipping your order.
Using Your Shipping Account: A $10 fee per order will be assessed if shipping via UPS or FedEx using a customer's own shipping account. Pickup charges, insurance, and signature confirmation will also be billed to your account. We will only ship via your shipping account if you are a government agency or have otherwise been pre-approved by us. No COD allowed. We do not ship using 3rd party accounts and the parcel must be shipping to the address associated with the shipping account. (For instance, we will not use your shipping account to ship to a residence or other address that is not associated with the shipping account.) While we do not coordinate with 3rd party brokers, we are happy to put their info on the label. However, most carriers usually will not coordinate with your broker just because it is written on the label.
Expedited Processing: If expedited order processing is needed, please contact us and we will do our best to accommodate your request.
Back Orders: If items are on back order, the entire order will be held until all items are available for shipment. If the customer chooses to have partial shipment made, additional shipping charges may be incurred to ship the remaining product(s) separately once they become available.
Returned Packages: Orders that are marked as "returned to sender" for any reason (refused by customer, wrong shipping address provided by customer, no mail receptacle, business closed, etc.) might have return shipping charges imposed by the carrier. These are the responsibility of the customer and will not be paid by Adaptive Tech Solutions. There is also a 5% return package processing fee, in addition to actual shipping charges, if the package needs to be re-shipped. If the package is not being shipped back out to the customer, there is a 15% restocking fee. Canadian customers who refuse packages will be responsible for any duties, taxes, and return shipping fees incurred in the process of the parcel being returned to us.
International Orders: The only international country we ship to is Canada. Customers are responsible for all applicable duties, taxes and fees incurred to ship products. Canadian customers can calculate an estimate of duties and taxes here. Orders that are seized or delayed by customs are the responsibility of the customer and not Adaptive Tech Solutions (ATS). ATS cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.