We adapt nearly all of our products by hand, which takes some time. We ship out orders in the sequence in which they are received. Regardless of the shipping method selected, orders can take up to 4-6 business days to process before they ship. Products with a SKU ending in DS may take as long as 10 business days to ship. If you have selected Overnight or USPS Priority Mail Express, we will try to process your order in 2 business days, but this is not guaranteed. If you have a situation that truly requires us to move your order in front of other customers, please contact us via the Contact Us link at the top of our website and explain the situation. We will do our best to accommodate. If an order is to be given this priority by us, we expect you to have selected an expedited shipping method during checkout. ;)
Shipping fees are calculated in real time. These charges can be viewed by adding products to the shopping cart and clicking the Estimate Shipping & Tax button.
Some products, such as those with DS at the end of their SKU, ship directly from the supplier who may ship via a similar method that you have chosen, but it may not be the exact carrier selected during checkout.
Transit Times (once package is tendered to carrier)
USPS Parcel Select: generally 7-10 days domestically and 7-21 days to Canada.
USPS Priority Mail: generally 2-4 days domestically and 7-10 days to Canada.
USPS Express Mail: generally 1-2 days domestically. Transit times do not include Sundays or holidays. Guaranteed transit times.
To determine transit times, please go to https://ratequote.dhl-usa.com/. "Shipping from" details are: Sand Springs, OK 74063. Just enter any reasonable package weight and dimensions to determine transit time.
Oversized Packaged: Although we try our best to estimate accurate shipping charges, oversized packages may require us to manually calculate and adjust shipping. If the actual shipping charges for a large, oversized package is greater than what was estimated during checkout, we will contact you prior to shipping your order.
3rd Party Shipping: A $10 fee will be assessed if shipping via a customer's own shipping account/customs broker. Pickup charges will also be billed to your account. We will only ship via your shipping account if you are a government agency or have otherwise been pre-approved by us. No COD allowed.
Expedited Processing: If expedited order processing is needed, please contact us and we will do our best to accommodate your request.
Back Orders: If items are on back order, the entire order will be held until all items are available for shipment. If the customer chooses to have partial shipment made, additional shipping charges may be incurred to ship the remaining product(s) separately once they are available.
Returned Packages: Orders that are marked as "returned to sender" for any reason (refused by customer, wrong shipping address provided by customer, No Mail Receptacle, etc.) might have return shipping charges imposed by the carrier. These are the responsibility of the customer and will not be paid by Adaptive Tech Solutions. There is also a 5% return package processing fee if the package needs to be re-shipped. If the package is not being shipped back out to the customer, there is a 15% restocking fee. Canadian customers who refuse packages will be responsible for any duties, taxes, and return shipping fees incurred in the process of the parcel being returned to us.
International Orders: The only international country we ship to is Canada. Customers are responsible for all applicable duties, taxes and fees incurred to ship products. Canadian customers can calculate an estimate of duties and taxes here.