Our 30-day Happiness Guarantee. Returns as easy as 1-2-3!
We understand that sometimes when you buy things online they may not meet your needs. We gladly accept returns on items received back to our warehouse no later than 30 days of the order's ship date*. Products must be in new, resalable condition and include all packaging and accessories. Items and retail packaging that have been written on, have inventory stickers on them, or otherwise show signs of use cannot be returned unless there is a warranty defect.
Please obtain a Return Authorization (RA) prior to returning an item. If there's no return authorized, we'll ship it back to you at your expense. To get your Return Authorization:
1. Log into your account
2. Click on 'Completed Orders' to view the order that contains the item(s) you are wanting to return
3. Click on 'Return Item(s)' and fill out the form
If you used guest checkout, you can still log into your account using your email as your user name and click 'Forgot Password' to establish a password.
Once approved, we'll email you a Return Authorization confirmation. Again, do not send anything back to us until you receive email confirmation.. Even if you have called and talked with us about a return, please wait for your email authorization. Otherwise, we reserve the right to refuse your package and return it to at your expense.
Return shipping is at the expense of the customer. We recommend shipping with insurance and tracking.
Once the item is returned and inspected, we'll issue you a refund, less shipping charges, applied coupons, and any applicable restocking fee, to the original payment method, or issue a store credit if you prefer to exchange the item for something else. We are unable to re-issue any single-use coupon code you used for your original purchase. If you are making an exchange for the same item in a different size, color, etc., please contact us so we can apply the coupon code to your exchange.
There is a 15% restocking fee for quantities of 10 or more of any item and for returns purchased with a Purchase Order. Closeouts are not returnable and this will be clearly stated on the product's page.
If a package is returned to us as Refused/Return to Sender, No Mail Receptacle, wrong/incomplete address, etc., the customer will be responsible for shipping charges. Refused packages will incur a 15% restocking fee. Returns received without a Return Authorization or after the return period may be refused by us or accepted with a 20% restocking fee at our discretion. Any duties or taxes we incur due to an order being retuned will be deducted from the refund amount.
For information on products damaged during transit or warranty repairs, please click here.
*Special order items may have varying return policies which will be disclosed prior to purchasing.
Holiday Return Period: Orders placed from Nov 15th through Dec 31st are returnable so long as the return reaches us by Jan 31st of the new year. Return Authorization is required.
Order cancellation may be completed by emailing us. We will do our best to assist with order cancellation as long as the order has not been processed or forwarded on to third party suppliers. We cannot cancel orders once they have been processed to the shipping stage and/or shipping has been completed. At that point, you will need to request a Return Authorization (RA) as explained above. Shipping charges are not refundable.